THE OAK GABLES PARTNERSHIP
FRIENDS AND FAMILY TEST
RESULTS FROM August 2020
In August 2020 we received 190 responses to the Friends and Family Test. The responses were received in person at the surgery, via the website, or via SMS text.
These responses will be discussed in our team meetings and will become a learning outcome for the practice to hopefully develop and respond to the needs of our patients.
We would like to thank all those patients that took their time to complete the survey.
These are a few of the responses that we received
" Very helpful and efficient ."
"I do not think telephone conversations about my health are appropriate."
"Everything explained without rushing."
"Polite and thorough."
"I found the telephone appointment quite difficult to manage."
"I think it's a good idea to do telephone consultations."
"Lovely GP with nice manners and listened to the problem."
"Wonderful professional staff."
"I prefer face to face consultations."
"It was stress free under the current situation and a prompt service."
"Care and continuity by the best doctors and staff."
"Good treatment but poor that you have to ring a bell to get in."
"I got the service I needed."
"Dr rang back quickly and was very reassuring."