THE OAK GABLES PARTNERSHIP
FRIENDS AND FAMILY TEST
RESULTS FROM May 2020
In May 2020 we received 97 responses to the Friends and Family Test. The responses were received in person at the surgery, via the website, or via SMS text.
These responses will be discussed in our team meetings and will become a learning outcome for the practice to hopefully develop and respond to the needs of our patients.
We would like to thank all those patients that took their time to complete the survey.
These are a few of the responses that we received
" Dealt with very efficiently."
"Compassionate conversation in my current circumstances."
"Well organised considering the difficult time we are living in."
"Very helpful and supportive."
"Felt reassured with the information I was given."
"Polite and professional telephone consultation."
"Quickly seen. The environment is very safe in the current situation."
"Very helpful and always pleasant."
"I was left feeling disappointed and frustrated after the consultation."
"Even in the difficult circumstances the staff are facing everyone was cheerful and very helpful."
"I got sorted right away ."
"Prompt appointment with no waiting. I would give Crompton Health Centre 200%."
"Pleasant and caring discussion."
"The person on reception was lovely."