THE OAK GABLES PARTNERSHIP
FRIENDS AND FAMILY TEST
RESULTS FROM June 2020
In June 2020 we received 146 responses to the Friends and Family Test. The responses were received in person at the surgery, via the website, or via SMS text.
These responses will be discussed in our team meetings and will become a learning outcome for the practice to hopefully develop and respond to the needs of our patients.
We would like to thank all those patients that took their time to complete the survey.
These are a few of the responses that we received
" Very polite and she was listening and advised well."
"The doctor was thorough and asked lots of questions."
"Prompt courteous service."
"Organised and helpful."
"Expertise in all departments."
"Waited 15 minutes past my appointment time."
"Waited nearly an hour for a phone call."
"Very professional, helpful and kind."
"Providing good service under difficult circumstances."
"I am always treated well."
"GP listens and acts on feedback."
"I was seen straight away and felt very safe."
"Excellent staff and doctors."