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Noticeboard

Out of Hours
If you require urgent medical assistance when the practice is closed, please call 1-1-1.  All calls to the NHS 111 Service are free from both landlines and mobiles.  Your call will be triaged and advice or treatment will be arranged.

If you have a life-threatening medical emergency please dial 999.

Home Visits
Please telephone 01706 888222.  Where possible, we ask that a request for a home visit be made before 10.30am. Be prepared to give brief details of the problem to the receptionist to enable the doctor to assess the urgency of your call.

Your telephone numbers

Please could you let us know your phone/mobile number.  It is very important that we have this information in order for us to contact you if necessary.  Some of  the information we have is out of date.  We now have the facility to send SMS messages to you to remind you about appointments, and other important practice information.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

We are constantly monitoring non attenders, and there has been an increase in the number of patients failing to attend.  If you fail to attend without informing us we will write to you.  If you repeatedly fail to attend for appointments you may be removed from the practice list and will have to find an alternative GP. 

Repeat Prescriptions

PLEASE NOTE - FROM 1st JANUARY 2016 PRESCRIPTION REQUESTS WILL NO LONGER BE ACCEPTED BY TELEPHONE.

You can now order your repeat prescriptions on line.  Simply go to the prescriptions page and enter your information.  From August 2015, please remember to allow 48 hours for your prescription to be be prepared.  Please note, that prescriptions ordered after 5.30pm on Fridays and over the weekend, will not be processed until Monday and will therefore be ready for collection on Wednesday.   If you wish to collect your prescription from a chemist please ask the chemist to pick your prescription up from the surgery for you. The Practice does not inform the chemist, this must be done by the patient.

Nominating a Chemist

The practice now have an electronic prescription service.  You can nominate a pharmacy to receive your prescriptions electronically.  You can then collect your medications direct from the pharmacy without the need for coming to the surgery. 

 

 

Friends and Family Test Results

THE OAK GABLES PARTNERSHIP

FRIENDS AND FAMILY TEST

RESULTS FROM November 2019

In November 2019 we received 248 responses to the Friends and Family Test. The responses were received in person at the surgery, via the website, or via SMS text.  

These responses will be discussed in our team meetings and will become a learning outcome for the practice to hopefully develop and respond to the needs of our patients. 

We would like to thank all those patients that took their time to complete the survey.

 

These are a few of the responses that we received

" Friendly staff, nurses and doctors."

 


"There is little or no parking."

 

" Always satisfied with the service provided by all the staff."

"Took two and a half weeks to get an appointment and was rushed as the GP was running behind."

 

 "I was treated professionally, thoroughly checked over and things were explained clearly to me."

"Appointment was on time. Polite and helpful staff."

 

"Excellent system backed up by excellent staff."

"If you can get an appointment you receive good service ."

 

 

"Both doctor and nurse went above and beyond."

 

 

"Everything was quick and efficient and staff pleasant ."

 


"I always I feel I have been treated professionally."

"Quick appointment, diagnosis and follow up."

 

 

"I was treated with care and kindness."

"Emergency appointment on the day with a good doctor. Extremely accommodating to my situation."

 

 

 

 

 

 

 

 



 
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