THE OAK GABLES PARTNERSHIP
FRIENDS AND FAMILY TEST
RESULTS FROM November 2019
In November 2019 we received 248 responses to the Friends and Family Test. The responses were received in person at the surgery, via the website, or via SMS text.
These responses will be discussed in our team meetings and will become a learning outcome for the practice to hopefully develop and respond to the needs of our patients.
We would like to thank all those patients that took their time to complete the survey.
These are a few of the responses that we received
" Friendly staff, nurses and doctors."
"There is little or no parking."
" Always satisfied with the service provided by all the staff."
"Took two and a half weeks to get an appointment and was rushed as the GP was running behind."
"I was treated professionally, thoroughly checked over and things were explained clearly to me."
"Appointment was on time. Polite and helpful staff."
"Excellent system backed up by excellent staff."
"If you can get an appointment you receive good service ."
"Both doctor and nurse went above and beyond."
"Everything was quick and efficient and staff pleasant ."
"I always I feel I have been treated professionally."
"Quick appointment, diagnosis and follow up."
"I was treated with care and kindness."
"Emergency appointment on the day with a good doctor. Extremely accommodating to my situation."