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Noticeboard

Out of Hours
If you require urgent medical assistance when the practice is closed, please call 1-1-1.  All calls to the NHS 111 Service are free from both landlines and mobiles.  Your call will be triaged and advice or treatment will be arranged.

If you have a life-threatening medical emergency please dial 999.

Home Visits
Please telephone 01706 888222.  Where possible, we ask that a request for a home visit be made before 10.30am. Be prepared to give brief details of the problem to the receptionist to enable the doctor to assess the urgency of your call.

Your telephone numbers

Please could you let us know your phone/mobile number.  It is very important that we have this information in order for us to contact you if necessary.  Some of  the information we have is out of date.  We now have the facility to send SMS messages to you to remind you about appointments, and other important practice information.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

We are constantly monitoring non attenders, and there has been an increase in the number of patients failing to attend.  If you fail to attend without informing us we will write to you.  If you repeatedly fail to attend for appointments you may be removed from the practice list and will have to find an alternative GP. 

Repeat Prescriptions

PLEASE NOTE - FROM 1st JANUARY 2016 PRESCRIPTION REQUESTS WILL NO LONGER BE ACCEPTED BY TELEPHONE.

You can now order your repeat prescriptions on line.  Simply go to the prescriptions page and enter your information.  From August 2015, please remember to allow 48 hours for your prescription to be be prepared.  Please note, that prescriptions ordered after 5.30pm on Fridays and over the weekend, will not be processed until Monday and will therefore be ready for collection on Wednesday.   If you wish to collect your prescription from a chemist please ask the chemist to pick your prescription up from the surgery for you. The Practice does not inform the chemist, this must be done by the patient.

Nominating a Chemist

The practice now have an electronic prescription service.  You can nominate a pharmacy to receive your prescriptions electronically.  You can then collect your medications direct from the pharmacy without the need for coming to the surgery. 

 

 

Data Protection

Data Protection

Patients are advised that information about themselves will be used strictly in accordance with the purpose or purposes for which it has been collected. Patients are advised that the practice is committed to the overall principle of the Data Protection Act, to ensure confidentiality, availability and integrity of patient based data. The practice operates on the principle that confidential information will only be disclosed to other parts of the NHS where it is felt to be in the best interest of the patient.

The practice complies with General Data Protection Regulations and Access to Medical Records legislation. Identifiable information about you may be shared with others in order to provide patients with the care they require.

A copy of the Practice Fair Processing Notice is available by clicking on the link.

Fair Processing Notice Version 4 - September 2019

ICO Registration Certificate - August 2019

ICO Registration Certificate - August 2018

ICO Registration Certificate 2017

Reception and administration staff require access to your medical records in order to fulfil their commitment to their job roles. These members of staff are bound by the same rules of confidentiality as the medical staff.

If you have any questions about how we use your data, please contact the Practice.

Further information is available at:

https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/



 
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