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Noticeboard

Out of Hours
If you require urgent medical assistance when the practice is closed, please call 1-1-1.  All calls to the NHS 111 Service are free from both landlines and mobiles.  Your call will be triaged and advice or treatment will be arranged.

If you have a life-threatening medical emergency please dial 999.

Home Visits
Please telephone 01706 888222.  Where possible, we ask that a request for a home visit be made before 10.30am. Be prepared to give brief details of the problem to the receptionist to enable the doctor to assess the urgency of your call.

Your telephone numbers

Please could you let us know your phone/mobile number.  It is very important that we have this information in order for us to contact you if necessary.  Some of  the information we have is out of date.  We now have the facility to send SMS messages to you to remind you about appointments, and other important practice information.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

We are constantly monitoring non attenders, and there has been an increase in the number of patients failing to attend.  If you fail to attend without informing us we will write to you.  If you repeatedly fail to attend for appointments you may be removed from the practice list and will have to find an alternative GP. 

Repeat Prescriptions

PLEASE NOTE - FROM 1st JANUARY 2016 PRESCRIPTION REQUESTS WILL NO LONGER BE ACCEPTED BY TELEPHONE.

You can now order your repeat prescriptions on line.  Simply go to the prescriptions page and enter your information.  From August 2015, please remember to allow 48 hours for your prescription to be be prepared.  Please note, that prescriptions ordered after 5.30pm on Fridays and over the weekend, will not be processed until Monday and will therefore be ready for collection on Wednesday.   If you wish to collect your prescription from a chemist please ask the chemist to pick your prescription up from the surgery for you. The Practice does not inform the chemist, this must be done by the patient.

Nominating a Chemist

The practice now have an electronic prescription service.  You can nominate a pharmacy to receive your prescriptions electronically.  You can then collect your medications direct from the pharmacy without the need for coming to the surgery. 

 

 

Patient Rights

All patients are asked to be co-operative and act in a civil and courteous manner. We ask that all patients:

  • Inform the practice if they have changed address or telephone number
  • Only make appointments you know you can keep
  • Read the practice leaflet that provides details of our services
  • Be patient if the surgeries are running late
  • Please remember that one appointment is for one person

Patient’s Rights

Patients at this practice are entitled to:

  • Be treated in a courteous, civil and co-operative manner.
  • Be given a clear explanation of, and advice on their medical condition and any proposed treatments.
  • A referral for specialist medical opinion or other second opinion when appropriate.
  • Absolute confidentiality of medical records maintained by the practice subject to a provision for disclosure imposed or allowed by law.
  • Access their own medical records, in accordance with the Data Protection Act. Please enquire at reception for details.
  • Have any formal/informal complaint against the practice investigated and dealt with fairly in accordance with our complaints procedure.
  • Request to be seen by a specific doctor or health care professional. It may not always be possibly to comply with a request where the specific doctor is unavailable.
  • Patients aged 16-74 may have a health check every three years by request.
  • Patients over the age of 75 may have an annual health check at home if necessary.

The practice adopt a procedure of non tolerance regarding abusive, threatening or aggressive behaviour directed towards the doctors, practice staff or other health care professionals who work with us. Any incident of this nature may result in the patient being removed from the practice list.


The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavouring to keep you healthy.


 
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