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Noticeboard

Out of Hours
If you require urgent medical assistance when the practice is closed, please call 1-1-1.  All calls to the NHS 111 Service are free from both landlines and mobiles.  Your call will be triaged and advice or treatment will be arranged.

If you have a life-threatening medical emergency please dial 999.

Home Visits
Please telephone 01706 888222.  Where possible, we ask that a request for a home visit be made before 10.30am. Be prepared to give brief details of the problem to the receptionist to enable the doctor to assess the urgency of your call.

Your telephone numbers

Please could you let us know your phone/mobile number.  It is very important that we have this information in order for us to contact you if necessary.  Some of  the information we have is out of date.  We now have the facility to send SMS messages to you to remind you about appointments, and other important practice information.

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment.

We are constantly monitoring non attenders, and there has been an increase in the number of patients failing to attend.  If you fail to attend without informing us we will write to you.  If you repeatedly fail to attend for appointments you may be removed from the practice list and will have to find an alternative GP. 

Repeat Prescriptions

PLEASE NOTE - FROM 1st JANUARY 2016 PRESCRIPTION REQUESTS WILL NO LONGER BE ACCEPTED BY TELEPHONE.

You can now order your repeat prescriptions on line.  Simply go to the prescriptions page and enter your information.  From August 2015, please remember to allow 48 hours for your prescription to be be prepared.  Please note, that prescriptions ordered after 5.30pm on Fridays and over the weekend, will not be processed until Monday and will therefore be ready for collection on Wednesday.   If you wish to collect your prescription from a chemist please ask the chemist to pick your prescription up from the surgery for you. The Practice does not inform the chemist, this must be done by the patient.

Nominating a Chemist

The practice now have an electronic prescription service.  You can nominate a pharmacy to receive your prescriptions electronically.  You can then collect your medications direct from the pharmacy without the need for coming to the surgery. 

 

 

EMIS Patient Access

                EMIS PATIENT ACCESS

EMIS is the clinical system that the Practice uses and this offers a secure online system that can enable you to book appointments on-line and order your repeat prescriptions. This is an alternative method of prescription ordering via the Practice website. You can register for both if you would like to.

The current benefits of EMIS Access are;

  • Patients can check routine appointment availability 24 hours a day.
  • If you see a convenient appointment you can click and book your appointment.
  • Patients can also cancel and re-arrange their appointment in this way.
  • Repeat prescriptions can be ordered on EMIS Access.
  • Patients can send a secure message to the Practice which the Reception Team will deal with and respond.
  • Patient Allergies and Adverse Reactions are recorded on your EMIS Access screen.

THE IMPORTANT BIT – as EMIS Access allows you to view some of your medical records the Practice needs to adhere to Information Governance Procedures. This means that you will have to fill in a short application form and provide photographic proof of identification. This is important as we need to keep your data safe and we need to make sure that the access is granted to the correct patient.   However, we are aware that not all patients have photographic ID, if this applies to you please contact Reception to discuss this.

Once your request has been granted you will be issued with a PIN number and then you will be able to generate your own private confidential password.

Please contact Reception for further details.

 


 

 



 
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